Inhalt des Dokuments
Quality of Service Business model
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The Research aims to analyze the effects of the quality of service parameters in the perception of the user in order to infer the degree of acceptance of a service based in his or her perception of the quality of the user resulting of his interaction with a service.
Our Goals are
- Develop an accurate framework able to predict intention of acquisition of the service
- Increase user satisfaction that is directly translated into increased revenues
- Analyse the perception of Quality from user toward Communication systems to determine the acceptance.
- Define which are the most relevant parameters to determine the quality of a service in the evaluation process of the users
- Define the evaluation criteria that the users consider at the time of evaluating a technology and their relation with the technical parameters established in the service.
- Find the importance of the attributes of a service in it long term usage
- Optimization of the attributes and resources of a service based in more complete criterion.
- Estimate the profitability degree of the service in a mid and long term.
- Estimate the importance of some attributes and their impact in the perception of the quality from the users.